Table of Contents
Getting Started Quick Start Guide
Bed & Breakfast Setup Bed & Breakfasts Admins Employees Bed & Breakfast Information Room Groups Room Types Rooms Amenities Documents & Files Location Information Photos Store Items
Reservation System Orders Reservations Adding Reservations Editing Reservations Cancellations Calendar Weekly Payouts Refunds Reports Reservation Settings Reservation System Plugin Search Orders Room Rates Tax Rates Discounts Holidays Block Off Rooms
Support Customer Service | Reservations
Reservations are a core component of the BnB Res system where customers, bed & breakfast admins, and employees can reserve rooms. Reservations and reservation numbers are specific to a particular room reserved for specific dates. Reservations are a part of orders. If more than one room was reserved in a single order, each room will have its own reservation number.
Viewing a reservation has the following components:
Customer Information
A description of the room that was reserved: room name, dates, nights, and number of adults and children.
Notes - Bed & Breakfast admins and employees can enter and view notes for the reservation.
Transaction Log - Bed & Breakfast admins and employees can view a history of what has happened with the reservation.
Reservation Summary - A detailed payment breakdown. Admins and Employees can make changes as needed.
Cancel Reservation - Bed & Breakfast admins and employees can cancel the reservation from here. Customers can also cancel their reservation if the bed & breakfast allows this option in the reservation settings.
Customer Check-In - Bed & Breakfast admins and employees can check customers in and out.

|